Budget Car:withdraw money from my account without consent:Could someone help me?

Hello.


I am not sure if it's the right place to ask this question,but I hope someone can answer my question....





I rented a car from Budget Car for 1 day.


I paid about 150 GBP for that.


I returned the car properly without any scratches and full fuel.





However, they withdraw over 3000 GBP from my credit card which I used to pay the deposit,without my consent.





I am trying to get my money back from the company.


I have all the documentations(e.g bank statement, Reservation No, and so on.)


I am currently negotiating with their customer service office.


I was asked to send all the documentation,so I sent these by an e-mail,but they don't take it seriously and starting to ignore me.





Would someone kind enough to give me any advice?


Thank you for your time.|||It's irrelevant that the money has already gone from your account, your credit card company should cover it, as they should offer fraud protection if they're a reputable company eg visa, mastercard, am ex.





If they really have taken 拢3000 which they are not entitled to and you paid the 拢150 which was owed then send a copy of your statement, the invoice from them, and the receipt showing you paid it to the company by recoded delivery and make sure that you put in the accompanying letter that you will be seeking advice from a solicitor regarding the matter if you do not hear from them.|||if this has been going on for a year then i can see you have one of only 2 options left -





1) Forget it and put it down as a bad experience but slate them BIG time on website review pages etc





or





2) take your proof of whats happened to a solicitor|||Call your credit card company IMMEDIATELY and contest the charge.